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Acceptance of Terms
These
terms and conditions of sale constitute a binding contract
between Customer and Eclipse Rackmount Inc (ERI). Customer
accepts these terms and conditions of sale by making a
purchase or placing an order with ERI or through this
Website (the "Site"). These terms and conditions
of sale are subject to change without prior notice, except
that the terms and conditions of sale posted on the Site
at the time Customer initially places or modifies an order
will govern the order in question.
Product
ERI reserves the right to change off the shelf products at
any time. Off the shelf product availability and timelines
for production and/or shipping are given as estimates; actual delivery may vary. All product is guaranteed as
stated under Warranty. Since proprietary plan sets are
utilized to reduce redundancy in the design process on
custom projects, ERI
holds all rights to design and manufacturing
documentation. If requested, drawings may be sent to the
customer once a non-disclosure agreement (NDA) is in
place. Conversely, ERI will not share trade secrets or
other details exclusive to the customer in any subsequent
project.
Return policy
Any non-defective off the shelf products may be returned
within a period of (30) days of shipment and are subject to a 15%
restocking fee. Returned units must be like new, unmounted,
and returned in the original packaging to prevent any
return shipping damage. ERI is not responsible for
shipping costs or liability on any returned units. Custom products are provided through an
exclusive, subjective service offered to the customer and
therefore cannot be returned or refunded once the project is underway.
As stated under Warranty, all custom products hold a two year warranty on defective metal parts.
Warranty
Both custom and standard (off the shelf) products carry a
two year warranty for
any defective parts or metal, not including damage inflicted
by the customer or any unauthorized third party. Customer
is responsible for any shipping charges and liability
involved with returning the unit. Once received and
inspected, a repaired or replaced model will be shipped
back to the customer via UPS 3-Day Select at no charge.
Turnaround times on warranty related items will vary, but
most units are returned within one week. An extended
warranty may be purchased at the time of sale on any off
the shelf products.
Shipping
Damage
If Customer receives damaged products, please refuse the
products upon original delivery attempt. If damaged
products are accepted from the carrier, such damage should
be noted on the carrier delivery record. Please save the
product as well as the original box and packaging. Notify ERI
Customer Relations at customerrelations@eclipsemount.com
within 10 days to arrange for a carrier inspection and a pick
up of damaged products. Timely receipt of this information is necessary for ERI to
file a damage claim.
Pricing and Payment
Pricing on off the shelf products may change at any time.
Quotes will exclude tax, shipping, and insurance in most
cases. Payment may be made by American Express, Visa,
MasterCard, or company purchase order subject to credit
approval. COD can be made available under special
circumstances. All purchase orders on custom
products must be NCNR (non-cancelable non-returnable) and
may be faxed to (858) 777-5529. Pricing on ongoing custom
projects will remain fixed pending any increases in
internal metal or labor costs, tax, shipping, or
insurance.
Export Sales
If a transaction involves an export
under the Export Administration Regulations, the
commodities and/or technology sold or distributed under
these terms and conditions of sale exported from the
United States by ERI are exported in accordance with the
Export Administration Regulations. Diversion, use, export
or re-export contrary to United States law is prohibited.
The commodities and/or technology sold or distributed
under these terms and conditions of sale may not be
exported or re-exported to Cuba, Iran, Iraq, Libya, Sudan,
North Korea or Syria or to entities and persons that are
ineligible under United States law to receive United
States commodities and/or technology. In addition,
warranties for exported products may vary or may be null
and void for products exported outside the United States.
For more information, please consult our International
Policy page.
Website
All photos and information contained on this website are
the exclusive property of Eclipse Rackmount, Inc, and may
not be copied, distributed, reproduced, transferred, or
sold in any way. Any information on this site is subject
to change at any time, at the discretion of ERI.
Privacy policy
Before quoting, Eclipse Rackmount, Inc will collect
information such as company name and contact info,
industry, use of product, and other information related to
the sale of products. All information is solely for
internal use at ERI. Any information acquired by ERI or
through this website will never be rented, sold, or shared
without explicit permission from the customer. An
electronic newsletter offering news and specials at ERI
will be sent only to customers who have requested to
receive it.
For more information pertaining to the newsletter, please click
here.
COPYRIGHT NOTICE. Copyright © 2003 Eclipse
Rackmount, Inc. All rights reserved.
Any
rights not expressly granted herein are reserved.
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