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Custom Products:
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What
standards can you design to?
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We
have the ability to design for CE, UL, TUV,
MIL-STD, or any other EIA-310-D variations.
When the product is ready for testing, we
will refer you to one of our partners (such
as NTS)
or gladly act as a liaison if you wish. |
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How long
does a project take from start to
finish?
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This
will of course depend on the complexity of
the project, but typically a design period
is 2-6 weeks, with an additional 2-4 weeks
for a prototype and 4-5 weeks for
production. |
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How can
you not charge design fees on custom
projects in quantity?
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This is achieved
through our focus of long-term business with
our customers. Our engineers are paid a
salary that is funded through sustained
production runs over time. This unique
approach rewards our ongoing customers with
the incentive of no up front design cost as
well as the ability to make design changes
along the way at no extra charge.
Additionally, we stay aggressively
competitive through the element of DFM
(Design for Manufacturability), where we
design our products as efficiently as
possible from the manufacturing standpoint
as to keep internal cost at a minimum.
Finally, we are able to cut down on our
design man hours by borrowing from existing
designs, thereby eliminating any redundancy
that usually occurs in the design process.
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What
quantity is required to waive the design
fees? |
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As with timeline,
this will depend on the complexity of the
product. However, we are usually able to
waive design fees with an initial, single
order in the neighborhood of 50 units.
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What is the design fee for smaller
quantity
custom projects?
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Design fees typically
range from $2,000-$4,000 on smaller projects,
depending on the complexity. Stricter standards such
as NEBS or MIL-STD will cost more, and any design
fees can be credited back on an eventual large
order. In this sense, design fees can be thought of
as more of a deposit.
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| Who
owns the rights to the design packages? |
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Since we charge little to
nothing for design and borrow from our proprietary
plan sets throughout the design process, we maintain
all rights to any drawings we produce. With this
stated, we promise to always be:
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Extremely competitive with production cost,
offering tiers for higher quantities in a single
order.
- Timely,
staying close to any timeline estimates and not
incurring any unnecessary delays.
- Of
the highest caliber of quality,
a standard by which we have made ourselves known.
If purchase of the drawing package is required,
pricing for the entire plan set will be determined
on a subjective basis.
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| Do you
integrate?
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We stick to what we do
best – enclosures. If a turnkey solution is what
you require, we are able to work with one of our
partners for any integration or let you work
directly with them yourself. This being said, we can
of course make recommendations on which components
(including motherboards and backplanes) would suit
your needs best in any given application.
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Is there any limit to how many units can
be
produced?
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Not at all. We have the
capacity to go into the thousands per order, and can
make offshore production possible in extremely large
orders if desired. |
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| What is the process to start a custom
project?
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Please start with the Custom
Configuration Form. From there, we can work
together to hone down the look and feel, both
through example as well as concept drawings. An up
front payment is required before the design
process can begin. Please refer to our Policy
area for more payment information. Once an up front payment -
the design fee or initial production cost depending on the
size of the project - is received, we request that any
internal components
are shipped to us to aid in design. |
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| Keyboard/LCD
Products: |
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| What is the
availability with these products?
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Most of
our off the shelf products are available to ship
within 24 hours. In a worst case scenario where a
product is not in stock, it should be ready to ship
by the start of the following business week.
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| Is tax applied to
these products?
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Tax
regulations require local tax to be applied on any
orders placed in the state of California unless tax
exempt or sold for resale purposes.
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What is the return policy on these
products?
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Any
damaged or defective product will be immediately
replaced. Undamaged product may be returned within
30 days and will be subject to a 15% restocking fee.
Please refer to our Policy area for more information. |
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Do you sell Internationally?
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Yes, with
limitations. We will accept orders from countries
outside of the US, Canada, and Europe via wire
transfer or international money order only. Please
consult our International Policy
page for more information. |
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| Contact
Information: |
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| How
can I get more information?
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You can
call us at (858) 274-2005 at any time or use the Contact
Us form to also receive an immediate response.
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